Install error Mac OS Mojave 10.14.6

Hi
Cant seem to install on the above Mac OS throws an error. Is this version just too old or should it work.
Many Thanks
Simon

It should work, knowing what the error message was would be useful though :slight_smile:

Hi Phil

Thanks for swift response.

Error report attached…

Trying to update it to Catalina but seem to be struggling be good if it would work with existing OS version

Many Thanks

Simon

(Attachment Error Report.docx is missing)

We don’t support word documents as attachments, can you try sending a screenshot (.png/jpg) image?

Text below hopefully that is ok

Cheers

Process: wfview [2908]

Path: /private/var/folders/*/wfview.app/Contents/MacOS/wfview

Identifier: org.wfview.wfview

Version: 0

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: wfview [2908]

User ID: 501

Date/Time: 2023-04-18 16:58:28.126 +0100

OS Version: Mac OS X 10.14.6 (18G9323)

Report Version: 12

Anonymous UUID: 2F4BF65E-B6FE-8CCB-6564-6C3F4DFC1095

Sleep/Wake UUID: BF0834A8-0B7F-46E5-8E93-B48D232BB7B8

Time Awake Since Boot: 9800 seconds

Time Since Wake: 2000 seconds

System Integrity Protection: enabled

Notes: Translocated Process

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/…/Frameworks/libhidapi.0.dylib

Referenced from: /private/var/folders/*/wfview.app/Contents/MacOS/wfview

Reason: no suitable image found. Did find:

/private/var/folders/_b/ms1qym3131l66z7n9r6tlrp40000gn/T/AppTranslocation/B2D653AF-55DB-4455-BF0A-EA7BDBF0255C/d/wfview.app/Contents/MacOS/…/Frameworks/libhidapi.0.dylib: cannot load ‘libhidapi.0.dylib’ (load command 0x80000034 is unknown)

/private/var/folders/_b/ms1qym3131l66z7n9r6tlrp40000gn/T/AppTranslocation/B2D653AF-55DB-4455-BF0A-EA7BDBF0255C/d/wfview.app/Contents/MacOS/…/Frameworks/libhidapi.0.dylib: stat() failed with errno=45

/private/var/folders/_b/ms1qym3131l66z7n9r6tlrp40000gn/T/AppTranslocation/B2D653AF-55DB-4455-BF0A-EA7BDBF0255C/d/wfview.app/Contents/MacOS/…/Frameworks/libhidapi.0.dylib: cannot load ‘libhidapi.0.dylib’ (load command 0x80000034 is unknown)

/private/var/folders/_b/ms1qym3131l66z7n9r6tlrp40000gn/T/

Binary Images:

0x1044df000 - 0x10484aff3 +org.wfview.wfview (0) /var/folders/*/wfview.app/Contents/MacOS/wfview

0x1048c4000 - 0x1048d7ff7 +libportaudio.2.dylib (3) <437849FD-082A-3B1B-AF70-9EDCF0507782> /var/folders/*/wfview.app/Contents/Frameworks/libportaudio.2.dylib

0x1118f9000 - 0x11196370f dyld (655.1.1) <4842B61A-B868-3146-9CA9-5582C4198B25> /usr/lib/dyld

0x7fff46268000 - 0x7fff462eefff com.apple.audio.CoreAudio (4.3.0 - 4.3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff467f4000 - 0x7fff46c3afff com.apple.CoreFoundation (6.9 - 1575.405) <04F56DFB-C410-31B8-8AE9-7D2024DB6E22> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff6f900000 - 0x7fff6f901ffb libSystem.B.dylib (1252.250.1) /usr/lib/libSystem.B.dylib

Model: MacBookAir6,1, BootROM 431.140.6.0.0, 2 processors, Intel Core i7, 1.7 GHz, 4 GB, SMC 2.12f143

Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.12)

Bluetooth: Version 6.0.14d13, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD0256F, 251 GB

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

In the latest 1.6x releases of wfview, we have moved to Qt6 which requires a minimum of MacOS 11 (BigSur). Official support for Mojave ended in 2021.

You can try installing an older version from https://wfview.org/older-downloads/ but if possible I would recommend upgrading your OS (any mac model from 2013 or later ‘should’ take BigSur)

Phil

Many thanks Phil

Will keep trying on the laptop. It is a macbook AIR not sure of its age but I believe 2015

Cheers

Simon

If it’s a 2015 model MacBook Air, it can run Monterey, Ventura requires 2018 or newer and BigSur requires 2013 or newer. You can easily find what model year it is from ‘About this Mac’

Phil

Managed to get big sur on it in the end and now up and running.
Great software.
BR
Simon

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